Help - English version - Acapulco

Help

HAVE QUESTIONS NEED HELP

A quick and easy way to contact is via email ACAPULCO.COM.MX. Send us your questions or comments using our contact form and one of our experts will contact you

reservas@acapulco.com.mx

Under the large number of messages that we receive, our operators will answer your messages in 24/48 hours.

IMPORTANT: If at the end of 48 hours does not receive a response to your concerns, perform the query again, this time enter your email to verify error-free or directly using an alternative email address. In many cases it is impossible for us to answer their requests because the email was poorly written, the mailbox is full or your ISP has dificuldades.



FREQUENTLY ASKED QUESTIONS:

Where do I want to go

If you are not sure which place would you like to see in Acapulco click on the destinations on our home page. You'll find that each destination has a brief description of the location, point of interest activities, restaurants and nightlife along with pictures of the destination.

Where do I want to stay

Once you have decided on their fate in Acapulco you can check the hotels in the destinations offered by the hotel search. Choose the hotel of your choice and then click the button tariffs. Choose the room type, click the register button, fill out the form with the information, print your voucher and begin to enjoy the best vacations.

What if the hotel I want is unavailable

Allotments handle on all of our hotels to provide confirmations online. Anyway sometimes Allotments were sold immediately. This does not mean that the hotel is sold, only the Allotment of Best Day Tours. You have two choices, submit your request and we will try to accommodate you at the hotel you selected and we will contact you in 48 hours by e-mail or see other hotels in the same category that are available. You can check availability on the calendar of the page where you will find the rates when the fourth will be available. Contact Person with Direct button to customize your application.

How do I book travel

Click on the travel search site and you can search by destination or type of trip or activity. When you find the trip you want, fill out the required information and click on the login button, complete the form and print your voucher. Our travel section is currently under construccióny we only travel available to Cancúnya Playa del Carmen. Please keep the voucher, we hope soon to add activities in other places. For questions or problems that arise in your reservation please click the live person and one of our best agents will attend Best Day.

How do I arrange transportation from the airport

Click on the Search button Airport. Once you find the transportation you need click the Register button, complete the personal information and print your voucher. Currently we offer transportation to Playa del Carmen Cancúny but we hope soon to add another destination. Please keep checking with us for confirmation.

What do you do with my personal information

We guarantee that your information will not be disclosed to any other compañíay is only for your reservation made through Travel Reservations Acapulco.

Nuestreo site uses the certificate for Verisign Certificate SSL 3.0 to protect data that you send from your computer to our site and database.

Click on the Verisign icon that is on our website once you are booking. This link attests to our identity and also give you more information on network security.

Will I get a receipt or itinerary

For each service you purchased you must print a voucher to be presented on arrival at their destination to receive services. The proof ensures that your service has been paid to the Best Day and you do not have to pay for the service. The hotel amenities are to be presented upon arrival at the reception, transportation from the airport to get to the airport and the representative of Best Tours Day Tours schedule an appointment. If you have lost or badly placed your proof s on arrival please contact us or ask the hotel to contact us and replace your proof faxed to his hotel.

How do I know if you received the reservation

You will be contacted by a representative of Best Day by E-mail to reconfirm the information provided. He also asked for confirmation of the date, number of nights and the services requested. If there was an error at the time he made a reservation you can correct it at the time. Asked to respond in any way.

What do I do to reach my destination

Upon arrival at your hotel you must present the voucher or coupon from the hotel that you printed from our system. This proof ensures that you have paid for your Best Day Tours Day Tours Best accommodation and pay the hotel. You are solely responsible for any charge made to your room during your stay. If you have forgotten your coupon was lost during their tours contact us or ask the hotel to contact us so we can send a new proof by fax. If you bought contact Tours Best Day Tours representative for an appointment. You must present the voucher to the representative of Best Day and he will provide you a ticket for official tours. Proof of transport from the airport should be presented to the representative of Best Day of the airport waiting to take you to your hotel.

All other inquiries send us an E-mail: reservas@acapulco.com.mx.